Systems Employee Directory
Alphabetical listing, by last name:
- Becker, Jerry
- Cornish, Alan
- Ellis, Cindy
- Herbison, Daryl
- Merrill, Alex
- Mifflin, Ingrid
- Stone, Barbara
- Taylor, Steve
Jerry Becker
Information Technology Systems Specialist III
Systems Office, Terrell Library
335-2012
Email
http://134.121.161.26/
I am a member of the team responsible for administering and securing the Libraries’ servers and data. I serve as web manager and site administrator for the Libraries, and co-administer the Libraries' SharePoint sites. I am a member of the Libraries' Web Working Group, and the Assessment Stearing Committee, and work closely with these groups to implement group decisions. I develop and maintain the Web interfaces for the online catalog, and am also the backup administrator for the Griffin Integrated Library System. I am responsible for library-wide backup of the Libraries' servers and staff/faculty workstations. I provide server and application support for the Stowell Data Project and work with the College of Liberal Arts to support their access and computing needs in relation to the project. As the developer of the joint Libraries/WSU Graduate School Electronic Dissertations and Theses site for online acceptance of ETDs, I am responsible for coordinating/facilitating electronic submissions, and work with the Grad School and Cataloging in assigning and maintaining permanent URLs for WSU electronic dissertations and theses. I administer the Libraries' Proxy server and am responsible for the authentication and authorization for access to licensed library resources. I also provide web application and programming support in various capacities.
Alan Cornish
Head, Systems
Systems Office, Terrell Library
335-1895
Email
As the Head, Library Systems, I coordinate the unit's work, staffing, and budgeting. I work with colleagues and vendors to identify technologies and products that could be used to enhance services for Libraries users. I represent the Libraries on campus-wide automation and data security groups.
I am currently serving on the implementation team for the Orbis Cascade Alliance's consortia borrowing software migration from III INNReach to OCLC WorldCat Navigator. This effort will migrate the Summit discovery system to the WorldCat.org platform and support streamlining of book and document delivery workflows.
I serve as database manager for the Northwest Digital Archives, a regional archival repository system. In addition to my day-to-day support of the NWDA database and supervising the project's technical assistants, I am an active participant in NWDA groups.
I chair the Libraries' Research Exchange Task Force, which has supported the implementation of WSU Research Exchange, a durable digital repository for content created at Washington State University. Additionally, I provide some support for the Libraries' work in digitizing its unique materials, along with supporting digital projects for faculty members and departments. I do extensive work with assessment for the NWDA project and digital collections.
Cindy J. Ellis
Information Technology Specialist III
Systems Office, Terrell Library
335-2312
Email
I provide technical support for some of the Libraries' specialty software including ILLiad, the Uniprint server, & Ariel. This includes performing upgrades – local, server – installations, and assisting with scripting for automated installations/upgrades. I provide technical support for University specialty software such as Advance, Business Objects, Informed Filler, and Outlook 2003. Installing, configuration, and use (especially for Outlook 2003) so I can be most useful to our users.
I write “Technical Notes” – aka Knowledge Base articles – periodically & send out annoucements via email listserver. These illustrated articles are a less expensive form of training for our staff & faculty.
Currently, I continue to have primary responsibility for troubleshooting, repair, maintenance, and purchasing of printers for the entire Libraries. I also purchase, program, and troubleshoot barcode scanners and magnetic stripe readers that are used in various units in particular Access Services.
I recently developed a new SharePoint site to use for the Systems Help Desk. This is a “trouble-ticket” type of format that allows our users to add new and revise their own Help Desk jobs. The site also includes links, knowledge base articles, FAQs, and a Meebo chat box that we monitor weekdays. The Meebo (Virtual Tech Support) is a beta test for the fall 2008 semester.
I have also developed a new CTS Help Desk SharePoint site using the Systems HD as a template. The CTS HD will be deployed very soon. The next SharePoint site that I will develop is the Facilities HD. I hope to complete this project during the fall 2008 semester. The Microsoft product lends itself well to a Help Desk style system by using the Data Views.
I developed and currently maintain the SQL database that contains IP addresses and their locations. I have given the Systems staff read access to the database so they can find unused IP addresses to use in new computers, printers, or servers. This has become a valuable web part in the private Systems Unit SharePoint site.
I am contantly learning new things including Perl, C#, and as much as I can about SharePoint. This is an exciting time in Systems and I am excited to be a part of it. I am also creating small programs that will help me to automate several SQL server processes that I perform routinely.
Developing documentation for all areas I am responsible for as well as for the users of these systems is something I truly enjoy. Educating/training is a part of everyones job in Systems as well. In Systems, we cross-train and serve as backup for each other in specific areas.
Daryl Herbison
Information Technology Specialist III
Systems Office, Terrell Library
335-2178
Email
I manage the basic Griffin integrated online library system, a turnkey product from Innovative Interfaces, Inc., in both the telnet and Millennium formats. I monitor system hardware and software and maintain the codes, tables, and settings that support library acquisitions, cataloging and database maintenance, serials processing, and access and resource sharing. I set up and maintain all Griffin staff login accounts and permissions, develop specialized record loading profiles, monitor backup processes, troubleshoot problems, train staff, develop documentation, and install system upgrades. I serve on local working groups and ad hoc committees that pertain to Griffin, and I attend regional and national conferences of users of Innovative systems. I also participate in ongoing planning and implementations of new functionality, such as the current effort to develop a discovery-based consortial online catalog . For this project I will receive training to support our use of the WorldCat Navigator Request Engine, and I will be participating in the pertinent ongoing user-group dialogs.
Alex Merrill
Systems/Operations Manager & Digital Initiatives Librarian
Systems Office, Terrell Library
335-5426
Email
As Systems/Operations Manager, I support and coordinate the work of the desktop support group that resides within the Library Systems Unit. The Systems/Operations Group has the responsibility of supporting 400+ computers for both public and library personnel use.
As Digital Initiatives Librarian I manage the WSU Libraries CONTENTdm installation and corresponding server software and hardware (including streaming media support). I also act as technical point person on an array of on-going digital projects and perform training and support duties as needed for the on-going digitization of library materials.
I am local project coordinator for the Western Waters Digital Library (currently being supported by an NEH grant) and serve on the GWLA Digital Collections Committee. I am currently managing the digitization of the J. Elroy McCaw Memorial Film Collection supported by an award by the Apex Foundation.
I am the technical lead for the local installation of Metalib (SearchIt!@WSU) and am backup for SFX (FindIt!@WSU). I am coordinating the efforts to move our web site into a Content Management System. I also serve on a number of committees and working groups both internal and external to the libraries.
Ingrid Mifflin
Systems Librarian
Systems Office, Terrell Library
335-9624
Email
Home page
I am responsible for the creation and maintenance of the Wallis and Marilyn Kimble Northwest History Database made possible through the generous donations from Wallis and Marilyn Kimble. In this capacity I supervise student employees digitizing the collection and entering metadata for the collection. We use CONTENT dm software to perform this work. I am part of the team that creates and maintains the Washington State University Libraries web pages. I am the System Office's metadata expert in this capacity I work with the Western Digital Library (currently being supported by an NEH grant). I am the local person working with SFX(FindIt!@WSU) and the back up for Metalib (SearchIt!@WSU)
Barb Stone
Information Technology Specialist III
Systems Office, Terrell Library
335-1299
Email
As part of the Daily Operations team in the Systems office, I’m responsible for triaging incoming emergency phone calls and new helpdesk requests, gathering more information about problems, resolving as many as possible, and assigning jobs to other Systems personnel as appropriate. As part of this responsibility, I give users information about hardware and software procedures, about university technology policies and resources, and teach them how to use technology that’s available to them. I also assist library users who are having problems connecting to our online resources remotely, helping them resolve problems with access due to firewalls, incorrect browser settings, network ID’s, and passwords. I work with the helpdesk personnel in Information Technology Services to handle library-related questions and problems they receive.
I Some of my other duties include maintaining inventories and current location of computer related equipment in the library and processing inoperative or obsolete equipment that will be sent to Surplus Stores for recycling or disposal. I also hire, help to train and maintain budgets for student employees for the Systems office
Steve Taylor
Information Technology Specialist III
Systems Office, Terrell Library
335-3450
Email