Assessment Projects

Cyclical Project Timeline

Project Description: The Cyclical Project Timeline is a work in progress. Its purpose is to act as a prompting mechanism to assist in planning, scheduling, and executing projects at predetermined intervals throughout the year.

  • January - March:
  • Usage Statistics
  • Libraries Fact Sheet
  • Statistics Website
  • State of the Libraries Report (SOL)
  • LibQual
  • May - June
  • Team Goals
  • Website Review
  • July - October
  • Assessment Plan review / update
  • Annual Report
  • Update peer data stats on website as appropriate
  • Update Core Web Statistics
  • Request reports on identified data sources by end of July
  • A-Team data source meta-report generation by end of October

Enhancing Access to Library Data

Project Description: An informal survey conducted by our Library Data Officer in 2007 identified access to data as a concern of library employees, hampering the decision making process. Availability of library data, empowers employees in making data informed decisions. This project advances efforts of the Assessment Team in its commitment to enhancing data availability for library employees by:

  1. Identifying data that is routinely collected, and establishing timelines for data collection and dissemination (Team Goal 2012 – 2013)
  2. Establishing fiscal year reporting on identified library data sources to populate the Libraries Sharepoint site (Team Goal 2012 – 2013)
  3. Creation of yearly summary report of data sources identified
  4. Maintaining updated statistics on the Libraries Assessment/Statistics website

Project Leader: Steve Borrelli

Team Members: Jerry Becker, Zinthia Briceno-Rosales, Al Cornish, Robert Ferguson, Alex Merrill

Librarian Productivity in Service and Research

Project Description: Evidence of librarian contributions to the university, community and field will be collected and reported on in aggregate. Through this project, the libraries will be better equipped to demonstrate the contributions of librarians in the areas of service and research. This data can be utilized in a number of ways from future PR and development efforts, to providing evidence for library administration when working with university administrators.

Project Leader: Beth Blakesley

Team Members: Lara Cummings, and Sue Phelps

Library Data Database

Project Description: This project aims to locate or develop locally a solution to challenges inherent in collecting library data. The resulting solution will replace a collection of linked spreadsheets currently in use facilitating ARL reporting.

Considerations for solutions should address the following:

  1. Create a central location for entering raw data in the field (e.g. gate counts) and processed data from the Data Officer (e.g. FY expenditures)
  2. Enhance the visibility of relationships between data collected
  3. Ability to create consistent forms across the institution to assist in ensuring data consistency and comparability
  4. Have the ability to query data and metadata
  5. Ability to present data to all library employees, to facilitate data informed decision making

Project Leader: Robert Ferguson

Team Members: Jerry Becker, Beth Blakesley, Steve Borrelli, Cindy Ellis, and Alex Merrill

2010 WSU Libraries Benchmark Report

Project Description:
In 2005, the Libraries developed metrics to support teaching, learning, research and scholarship. Benchmarks were developed from the metrics, and measured in the areas of facilities, collections, resource sharing, technology, public services, fundraising, and staffing. In 2010, the Libraries re-visited the 2005 benchmarks evaluating the current state of the Libraries. The documents below include the 2005 and 2010 reports.

Project Leader: Steve Borrelli

Team Members: Zinthia Briceno-Rosales, Robert Ferguson, and Cindy Kaag

Project Products: Benchmarks 2010, Benchmarks 2005

Environmental Scan

Project Description: A key component to any organization focused on assessment is an assessment plan. In the process of transitioning from an Assessment Working Group to the Assessment Team, the Libraries desired to move beyond the list styleFive Year Plan that the working group had been utilizing, to a document with more granular detail to assist the Libraries in meeting its assessment needs. As a result of the Assessment Plan Environmental Scan, project, the Libraries moved one step closer in the development of a more robust planning format. The project report recommends a plan situated within theStrategic Goals of the University, and the Libraries Strategic Goals, focused on meeting the needs of the communities served. It attempts to provide a framework where each unit/team/department contributes to centralized library outcomes in the areas of student learning, collections, and library facilities.

Project Leader: Steve Borrelli

Team Members: Beth Blakesley, Robert Ferguson, and Cindy Kaag

Project Products: Assessment Plan Environmental Scan

Assessment Team Website Design

Project Description: Assessment has long been a concern for the WSU Libraries. In 2010, the model under which Assessment is conducted changed from a working group to a team-based model. While similar, the needs of the team differ from those of the working group. As such, a team goal was drafted to develop a new Assessment Team website focused on meeting the evolving needs, including access to historical data and an emphasis on making data more easily available and digestible to assist library employees in making data influenced decisions.

The updated website builds upon the previous providing improved access to library statistics and team resources while being more closely modeled to the Libraries home page design.

Project Leader: Steve Borrelli

Team Members: Jerry Becker, Robert Ferguson, and Ingrid Mifflin

Core Web Statistics

Project Description: This project directly addresses the team goal of setting up a core set of web statistics. The aim is to identify those statistics that are relevant to understanding our online presence and assist in the the decision making processes of library employees, to enable data influenced decisions. Each statistic included should provide information regarding what the statistic means, and the path to access the data.

Project Leader: Robert Ferguson

Team Members: Jerry Becker, Zinthia Briceno-Rosales, Corey Johnson, and Alex Merrill

Project Products:

Web Statistics, Pullman 2010 - 2011

Web Statistics, Pullman 2011 - 2012

LibQual+

Project Description: The Libraries exist to support the educational and research needs of the WSU community. As those needs evolve, so too do the Libraries. We strive to anticipate and react to the changing needs of our user community in a timely manner. Several methods are used to solicit information including the Association of Research Libraries LibQual+ survey. The solicited information is utilized to improve library services and facilities to better meet the needs of library users (see the We Hear You Campaign).

Beginning in 2002, the Libraries began conducting the LibQual+ survey. LibQual+ solicits user opinions of service quality assisting libraries by providing qualitative and quantitative data used in decision making processes to improve user services. After completing the survey in 2003, the Libraries moved to a three-year cycle for conducting the survey, completing it for the fourth time most recently in 2009. The Libraries plan to conduct LibQual+ in the Fall of 2012.

Project Leader: Steve Borrelli

Team Members: Jerry Becker, and Robert Ferguson

Project Products:

Library Value: Perceptions of Quality

Project Description: In September 2010, The Association for College and Research Libraries released the report The Value of Academic Libraries, authored by Megan Oakleaf of Syracuse University. The report frames the challenge for academic libraries in responding to today's economy, of demonstrating the value they bring to the communities they serve, and the more problematic lack of hard evidence demonstrating such. Oakleaf's report suggests twenty-two methods for demonstrating the value added.

A project-team reviewed Oakleaf's Value Report with the objective of identifying methods with potential to demonstrate impact to the university community, ultimately identifying ten methods (project-team report). The current project advances the work of the Values of Libraries Project-Team utilizing their recommendations with the aim of collecting evidence that demonstrates how the libraries have contributed to their overall success at WSU and beyond.

This long-term project is expected to take a multi-faceted approach. The initial push is to develop capacity and procedures for documenting which students receive library instruction, documenting dates, course information, and frequency of instruction. To that end, the Libraries developed the Library Instruction Session and Participant Database to assist in documenting students served in instruction sessions and developed criteria for reporting. These tools will inform the Libraries as to which students receive instruction, in order to better target instructional offerings.

The second phase purports to identify a cohort of students with frequent access to information research instruction, and conducting a survey soliciting their perspectives on the impact the libraries have had on their academic and/or workplace success, has been integrated into Assessment Team Goals for the 2010 - 2011, and 2011 - 2012 years.

Project Leader: Steve Borrelli

Team Members: Dario Alvarez Miranda, Lara Cummings, Corey Johnson, and Alex Merrill

Value of Academic Libraries

Project Description: In September 2010, The Association for College and Research Libraries released the report The Value of Academic Libraries, authored by Megan Oakleaf of Syracuse University. The report frames the challenge for academic libraries in responding to today's economy, of demonstrating the value they bring to the communities they serve, and the more problematic lack of hard evidence demonstrating such. Oakleaf's report suggests twenty-two methods for demonstrating the value added.

In response to the report, a project-team with representatives from multiple WSU campuses, read the report with an eye towards those recommendations that have potential to affect the WSU Community's views on library value. The subsequent report written by the project-team recommends a subset of ten methods to increase awareness of the value of the Libraries to the WSU Community. The Assessment Team Steering Committee utilizes the work of the project-team, selecting and acting on recommendations for demonstrating library value.

Project Leader: Steve Borrelli

Team Members: Robert Ferguson, Corey Johnson, Alex Merrill, Sue Phelps, and Annanaomi Sams

Project Products: Recommendations for Demonstrating Library Value at WSU

"We Hear You" Campaign

Project Description: Beginning in 2002, The Libraries began conducting the Association of Research Libraries LibQual survey. LibQual solicits user opinions of service quality assisting libraries by providing qualitative and quantitative data used in decision-making processes to improve user services. After completing the survey in 2003, the Libraries moved to a three-year cycle for conducting the survey, completing it for the fourth time most recently in 2009.

In response to user comments from LibQual and other survey instruments, the libraries modified operating procedures and services offered, implementing many user suggestions. The We Hear You campaign, informed library users of the changes made resulting from their comments. The campaign took several approaches including, a news story appearing in the WSU News, daily tweets on the WSU Libraries Twitter Feed, a news item appeared on the Libraries news feed, a facebook update, and screensavers announcing the changes were added to public terminals displaying when the terminals are not in use.

Project Leader: Steve Borrelli

Team Members: Zinthia Briceno-Rosales, Robert Ferguson, and Cindy Kaag

Project Products:

Seating Count

Project Description: In response to a request from the Library Finance Officer, the project team conducted an inventory of available seating and table options in Pullman Campus Libraries in October 2011. This update was prompted by a desire for an accurate count of seating available before the consolidation of the six Pullman Campus Libraries into three. It is anticipated that the 2011 inventory will be utilized in the future for a comparative analysis of available seating before and after the consolidation, to assist in future space planning and studies, and to be used as evidence supporting the Major Capital request for an offsite storage facility.

Project Leader: Robert Ferguson

Team Members: Steve Borrelli

Project Products: All Pullman Library Seating 2011

Assessment Team Annual Reports

Each fiscal year the Assessment Team Leader with the support of the Steering Committee, drafts an annual report. Annual reports are submitted to the Dean of Libraries, shared with library employees, and archived in the Libraries Repository of Internal Documents. The purpose of the annual report is to summarize team activities, progress towards team goals and initiatives, and to describe individual member contributions.

Annual Reports: