Goals And Objectives Of Technical Services, Washington State University Libraries,

Goal I: Provide excellent resources and services tailored to support the teaching and learning activities of Washington State University

• Employ assessment and data collection/analysis programs to help Technical Service personnel understand how best to serve library users
• Play a proactive role in the evolution of the Library's Catalog and other databases that support WSU's strategic plans
• Meet the challenges of a rapidly changing information resource environment
• Identify and respond to users' needs, including the Libraries' faculty and staff, balancing timeliness of responses with completeness and accuracy
• Balance short term versus long term needs of users and balance the needs of one user with the needs of many

Goal II: Provide extensive resources and outstanding services to foster the research and outreach efforts of Washington State University

• Acquire, maintain, and preserve print and electronic collections as appropriate
• Provide timely and effective access to new, incoming purchased and gift materials
• Develop technical services to meet the needs of faculty, researchers, graduate students, and undergraduate students
• Expand access to unique collections of scholarly materials
• Produce high-quality metadata to describe and provide access to library collections in all formats
• Continue to work on priority projects such as the cataloging of WSU publications
• Maintain up-to-date financial (budget and payment) information

Goal III: Maintain the physical and digital resources of the Libraries to enhance the mission of Washington State University

• Acquire, utilize, and improve technological infrastructure to meet user needs and expectations regarding Library information resources
• Provide improved information on electronic resources in Griffin - access, subscription/payment information, complete and accurate lists of titles, etc.
• Continue to educate staff regarding more features of electronic resources.

Goal IV: Develop the Libraries' infrastructure and employee foundations

• Continue the development of Technical Services (TS) into a "learning organization" in which communication and innovation are encouraged both internally and among other Library faculty and staff
• Communicate about departmental activities and goals with other library departments
• Regularly monitor, review, and evaluate the Technical Service Teams for appropriate membership, procedures, and workflows to achieve maximum efficiency
• Create and maintain documentation of TS policies and procedures
• Invest in the ongoing training of faculty and staff
• Identify areas where training would improve skills. Back-up and/or cross-training often lead to increased productivity and fresh ideas.
• Ensure that every TS librarian and staff member understands Unit goals and priorities as well as their own individual expectations as related to these. Each individual should have the opportunity to be involved in goal and priority setting.
• Continue to meet the challenges of a rapidly changing environment by thinking outside the box and treating change as an opportunity