Back to Calendar Great Customer Service for Libraries Strong competition from the giant bookstores and from the Internet make it more necessary than ever for library staff to interact with the customer in a positive manner at all times. It is not always easy and not everyone is comfortable with all shapes, sizes, moods, and demands of all customers. Learning some basic behaviors that make us look good is more critical now than ever before. Management support and modeling is the key to great customer service consistency. Some Workshop Outcomes: Participants know what behaviors enhance good customer service and what behaviors detract Participants acknowledge their own preconceptions about customer service in libraries Participants discover the importance of organizational management in the provision of good customer service